WHAT IS AN EFFICIENCY VISIT?

From start to finish, Efficiency Visits are tailored to your MTF’s specific needs, with the goal of helping your clinic to operate as smoothly and efficiently as possible.
Throughout our years of worldwide boots-on-ground training, we’ve had the opportunity to interact with clinical staff on a consistent basis, and one common denominator we’ve noted is that everyone would like their clinic to function at maximum efficiency.
With a proven track record of developing practical and effective workflows, and being providers, support staff, and systems professionals ourselves, the TSWF team stands ready and able to help maximize the efficiency of your clinic’s day-to-day operations.

Goals of Efficiency Visits:

  • Offer MTFs the benefit of the team’s extensive observations of best practices and standardizations across the MHS
  • Work with the MTFs to help identify impediments to their current workflows, mitigation strategies, or implementation of standardizations / needed workflows
  • Act as a resource and an advocate for MTFs
  • Identify best practices, sharing these among sites

Pre-Visit Phase
(Preparation)

  • TSWF conducts calls with the site to hear questions and concerns
  • Small team (1-2 members) visits various areas of the MTF to solidify plans for comprehensive visit
  • Small team assesses site needs
  • Contact is made with various POCs

Visit Phase
(Execution)

  • Team observes efficiencies
  • Team conducts time studies as applicable
  • TSWF members meet with systems, providers, technicians, and other clinical staff to hear concerns
  • Team assists with the developing artifacts
  • Follow up visit is coordinated to occur within six months

Post-Visit Phase
(Follow-Up)

  • Small TSWF team makes a follow-up visit to site
  • Additional data is gathered which may not have been available at larger team visit
  • Team observes implementation of prior recommendations
  • Team lends assistance and provides further recommendations if requested

FAQs

Q: Why do we need an Efficiency Visit?

A: EVs offer MTFs the benefit of the team’s extensive observations of best practices and standardizations throughout the MHS. We work with MTFs to help identify impediments to their current workflows, mitigation strategies, or implementation of standardizations/ needed workflows.

Q: How can we prepare for an Efficiency Visit?

A. Prior to our pre-visit ,we will hold several calls with your site. The feedback we receive will assist us in formulating a plan of action for your site, which includes the areas that you may need help with the most. Having said that, no preparation is necessary, just your honest feedback.

Q: What does the team look for in an Efficiency Visit?

A: In MHS Clinics:  exam room supplies, standard use of forms, door flags, patient handouts, MiCare enrollment,computer peripherals, procedure rooms, healthcare manager lab testing room, HEDIS referrals, clinic-based forms.

In Systems:  base comm workflows and response time, ticket response times, system access for new personnel, radiology locations in AHLTA, AVHE access.

Q: Who is required to be present in the clinic during the Efficiency Visit?

A. During the visit we like to have access to the POCs we had been working with during the pre-visit. We want you to maintain business as usual and just be available for any questions we may have while we are on-site.

Q: How much time is involved in the pre and post-visit activities?

A. A typical pre-visit involves 2 1/2 days; the visit itself may require up to 4 days; and the post-visit may only require 2 days. This can vary depending on the areas we look at and/or the size of the facility.

Localization and Centralization

$1.86 M – $3.37 M Per Year

This represents the estimated time and manpower savings associated with the following three recommendations:

  • Standardize Local Forms
  • Standardize Exam Rm Carts
  • Centralize Patient Handouts

AVHE Implementation

$200-$300 Per Year

This represents the implementation of AVHE (Virtualized AHLTA) into the Family Practice Clinic.

HEDIS Patients

This represents the recommendation to implement punch cards and pre-authorizations for HEDIS patients seen in the Family Practice Clinic.

Tri-Service Workflow is dedicated to serving those who serve. Our innovations bring the team care we exemplify to help you in your patient care.